Shipping Policy

Last Updated: October 8, 2026

At US pets, we’re committed to getting your pet products to you safely and as quickly as possible. Please review the information below to understand how our shipping process works.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Please note that orders placed on weekends or holidays may require additional processing time.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

• Standard Shipping: 7–15 business days

• Express Shipping: 3–7 business days, where available

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping method.

From time to time, we may offer free shipping promotions or other shipping discounts.

Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Please allow 24–72 hours for tracking information to become active after your order has been shipped.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to update the address before your order ships.

Once an order has been shipped, we may not be able to change the delivery address.

Lost, Stolen, or Damaged Packages

If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and product.

We will review the situation and work with you to find an appropriate solution.

Customs & Import Duties

For international orders, customs duties, taxes, or other import fees may apply depending on your country's regulations.

Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Shipping Delays

While we work hard to deliver orders within the estimated timeframe,US pets is not responsible for delays caused by shipping carriers, customs processing, weather, natural events, or other circumstances beyond our control.

If your order has been delayed significantly, please contact our support team and we’ll be happy to help.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: girlsbusiness924@gmail.com

US pets 
We’re here to help you and your furry friends! 🐾